TigerStop Parts Return Policy
Standard Parts Returns:
To return your part you will need an RGA (Return Goods Authorization) Number from TigerStop’s Customer Service. You may call customer service at +1 (360) 448 6102 or email customer service at email@example.com to receive your RGA number. Please supply 1) your original order number and 2) reason for return code to speed up the return process.
Return Reason Codes are the following:
1) I accidentally ordered the incorrect part
2) I was shipped the incorrect part
4) Warranty issue
5) TigerStop made a big mistake
6) Other- please specify
Additional RGA and Restocking Information:
Please note that RGA’s are issued at TigerStop’s sole discretion. Customer Service may need to work with you to gather more information before issuing an RGA number. TigerStop will not issue an RGA for special order parts or custom parts.
Parts less than 30 Days old:
TigerStop will gladly issue an RGA for parts ordered within the last 30 days. If the return arrives complete and in new condition, full credit will be issued for the returned part. Returns that do not arrive complete and in new condition are subject to a minimum 20% restocking fee. Zero credit may be issued for returns that are incomplete or damaged.
Parts over 30 days old:
For parts ordered in the last 6 months, TigerStop will issue an RGA so long as the parts are complete and in new condition. Please note that all parts returned over 30 days are subject to a 20% restocking fee. Zero credit will be issued for returns that are incomplete or damaged.
Packaging Your Return:
In an ideal world everyone would perfectly preserve their packaging for returns, but life isn’t always that simple. That’s why we don’t require factory original packaging for returns.
What we do care about, however, is receiving returns in one piece and with the RGA number written prominently on the package. Adequate packaging is critical to preventing shipping damage. Remember, the inspection determining whether credit can be issued happens after arrival at TigerStop. Therefore, proper packaging is very important. Another good rule of thumb is that circuit boards should never mix with Styrofoam.
Who Pays for the Return?
Shipping on standard returns is the customer’s responsibility. Original shipping costs will not be credited. However, customers may be credited shipping costs on a case by case basis depending on the Return Reason Codes above.
TigerStop Returns Address:
Once your return is carefully packaged with the RGA number prominently displayed on the exterior of the package, sent it to:
12909 NE 95th Street
Vancouver, WA 98682-2426
All returns are inspected for condition and completeness after arrival at TigerStop. Based on the inspection, applicable credit will be issued. If the item was purchased via credit card, return credit will be issued to the same card.
When credit can't be issued, TigerStop will do our best to contact you and explain. If we can't issue credit and you want the returned part back, we will gladly return the part at your expense. TigerStop can store returned parts for 30 days from the first contact attempt. If we can't reach you and don't hear from you by then, the parts will be scrapped.
TigerStop’s goal is to make purchasing and returning spare parts as easy as possible. Our aim is to get you up and running so that you can continue manufacturing cool products, quickly and accurately, for your growing customer base. If TigerStop made a mistake in any way, please let us know, and we will do our best to remedy the situation. We love our customers, we love what we do, and we are continuously striving to do better each day. If you have suggestions about how we can serve you best, don’t be shy! Feedback is welcomed with open paws. You may share your thoughts with firstname.lastname@example.org.
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By submitting a Purchase Order for the purchase of TigerStop, LLC/Precision Automation, Inc. products, Buyer acknowledges and agrees to comply with and be bound by the following terms and conditions.
All products and services offered for sale by TigerStop, LLC/Precision Automation, Inc. (“Seller”) are sold subject to the terms and conditions stated herein. These terms and conditions shall apply to the sale of the products and/or services described in the Seller’s Quoter, Order Acknowledgment, Invoice, or other contract documentation to which these terms and conditions are attached or incorporated by reference. Except as expressly agreed by an authorized representative of Seller in writing, no other terms and conditions, including any terms and conditions attached to, or contained within, Buyer’s request for quotation, acknowledgment, purchase order or other contract documentation shall apply. Buyer’s acceptance of the products or services delivered by Seller shall constitute an affirmation by Buyer that the terms and conditions set forth herein govern the purchase and sale of the goods or services. The terms of this contract shall supersede any additional, different or conflicting terms proposed by Buyer or contained on Buyer’s purchase order or any document or instrument submitted by Buyer.
Prices, Taxes, Payment and Terms
All prices are firm unless otherwise agreed to in writing. Seller reserves the right to change the prices and specifications of its products at any time without notice. Any tax, duty, custom or other fee of any nature imposed upon this transaction by any federal, state or local governmental authority shall be paid by Buyer in addition to the price quoted or invoiced. In the event Seller is required to prepay any such tax, Buyer will reimburse Seller. All sales shall be 100% prepaid unless Buyer has credit terms with Seller. An interest charge equal to 1 1/2% per month (18% per year) will be added to invoices outstanding beyond thirty (30) days after shipment. In addition, Seller reserves the right to require pre-paid payment terms from any Buyer whose account is overdue or who has unsatisfactory credit. Seller may also refuse to sell to any person until overdue accounts are paid in full.
Delivery and Shipment
Seller will make a good faith effort to complete delivery of the products as indicated by Seller in writing, but Seller accepts no liability for any losses or for general, special or consequential damages arising out of delays in delivery. All shipping and handling costs shall be paid by Buyer, and if prepaid by Seller, the amount thereof shall be reimbursed to Seller. All products are shipped Ex-Works (EXW) TigerStop, LLC, 12909 NE 95th Street, Vancouver, WA 98682, Prepaid and Collect (Incoterms 2010). Risk of loss shall transfer to the Buyer upon tender of goods to Buyer, Buyer’s representative, or common carrier. The cost of any special packing or special handling caused by Buyer’s requirements or requests shall be added to the amount of the order. Notwithstanding the foregoing, title in and to all products shall remain in Seller until full payment is made by Buyer and received by Seller. Any claims for shortages and/or damage to delivered products must be made to the carrier in accordance with the carrier’s claims policy, but not more than thirty (30) days after delivery of the product to the carrier.
Destination Control Statement
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Systems and Integrations
Buyers of systems or integrations must be trained at Seller’s facility in Vancouver, Washington prior to shipment. Buyer is responsible for all travel and living expenses associated with training at Seller’s facility. Buyer agrees to sign off on the equipment certifying that the equipment meets their specifications prior to shipment. On-site installation and/or training at Buyer’s facility are not included unless otherwise specifically stated. However, Buyer must have systems or integrations installed by certified technician prior to Seller providing direct technical support.
On-Site Installation & Training
On-site installation and training are not included with any TigerStop, LLC/Precision Automation, Inc. machine, system or integration unless otherwise specifically stated.
If on-site installation or training is specifically stated, this does not include network or IT installation, training or setup. Additionally, Buyer is responsible for all travel and living expenses of Seller’s representatives associated with training at Buyer’s facility.
It is the Buyer’s sole responsibility to determine power and other facility requirements, to have work area fully prepared and machine available during normal business hours. If these conditions are not met, then any additional time for installation or training will be billed at additional Buyer’s expense.
After Sale Support
If Buyer’s account is past due, all direct support from Seller will be suspended.
Seller provides telephone and email support during TigerStop, LLC/Precision Automation, Inc. normal business hours: Monday – Friday 6:00 AM – 4:00 PM Pacific Time. Support provided outside of these hours may be available on a case-by-case basis at an additional cost.
Software support is only provided by the Seller for TigerStop, LLC/Precision Automation, Inc. proprietary software purchased from TigerStop, LLC/Precision Automation, Inc. and after certified training has been provided.
Inspection and Acceptance
All products delivered shall be examined by Buyer promptly upon receipt. Buyer shall be deemed to have accepted the products unless a valid written notice of rejection, due to defect in the goods or non-conformance to the order, is received by Seller within ten (10) days of Buyer’s receipt of goods. No such claims made after such period shall be considered by Seller.
Buyer must obtain a return goods authorization (“RGA”) from Seller before returning any product eligible for return. No return of eligible products will be accepted by Seller without a RGA, which will be issued at Seller’s sole discretion. Special order products may not be returned for any reason if non-defective. All authorized returned products must be unused and resaleable, in factory-original shipping cartons and must be complete with all packing materials. If returned products are claimed to be defective, Buyer must notify Seller of the nature of the defect prior to returning the product. All items not eligible for return will be returned to Buyer, transportation costs collect. Product returned to Seller by Buyer for no fault of Seller may be subject to a restocking/handling fee.
Limited Warranty & Limitations of Liability & Damages
Each TigerStop, LLC/Precision Automation, Inc. product is warranted against defects in material and workmanship for a period of twelve (12) months from the date the product is enabled or the equivalent of 2080 hours of production use, whichever shall first occur. In the event that a product is not enabled within thirty six (36) months from shipment date the warranty shall lapse. If a product is enabled before thirty six months (36) and after thirty (30) months, the warranty shall be in effect until thirty six (36) months from shipment date. Seller’s liability under this warranty shall be limited to repairing or replacing, at the discretion of Seller, defective parts or components. Consumables, such as wear on painted surfaces, window finish and condition, light bulbs, seals, chip removal system, etc. are not covered. Seller-specified maintenance procedures must be adhered to and recorded in order to maintain this warranty. The warranty is voided if the machine is subjected to mishandling, misuse, neglect, accident, improper installation, poor or improper power conditions, improper maintenance, or improper operation or application, or if the machine was improperly repaired or serviced by the customer or by an unauthorized service technician. Shipping damage and non-functional cosmetic damage are non-warrantable.
TigerStop, LLC/Precision Automation, Inc. saw systems (limited to TigerSaw1000, TigerSaw2000, TigerSaw Ferrous, TigerRip, and TigerAngle) are warranted for on-site labor during the warranty period. Buyer is responsible for all travel and living expenses associated with on-site labor. Only Seller may authorize and schedule any on-site labor.
With the exception of the foregoing warranty, SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, WITH REGARD TO ANY PRODUCT OR ITS COMPONENTS AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, OR NON-INFRINGEMENT. Warranty is non-transferrable from the original registered owner to any other party. Optionally purchased one (1) year extended warranties are available and shall be subject to the same terms of duration as original warranty. Seller’s liability under this agreement shall be limited to repairing or replacing, at the discretion of Seller, parts or components.
All spare part(s) are warranted for thirty (30) days from invoice date. For all non-warranty spare part(s), items will be invoiced in full at time of order and require full payment prior to shipment. All warranty spare part(s) will be invoiced in full at time of order and secured with buyer’s authorized credit card. Payment will not be charged to buyer’s credit card immediately. If warranty part(s) are not returned within thirty (30) days from invoice date, the buyer’s authorized credit card will be processed for full invoice amount. Additionally, if warranty part(s) are returned and warranty is denied, the buyer’s authorized credit card will be processed for full invoice amount. All other warranty terms apply.
No action, regardless of form, arising out of the purchase of Seller’s product may be brought by Buyer more than one (1) year after the cause of action has accrued. Under no circumstances, and in no event, will Seller be liable for personal injury or property damage or any other loss, damage, cost of repairs or incidental, punitive, special, consequential, or liquidated damages of any kind, whether based upon warranty, contract, strict liability, negligence or any other cause of action arising in connection with the design, manufacture, sale, transportation, installation, use or repair of the products sold by Seller. Buyer hereby acknowledges and agrees that under no circumstances, and in no event, shall Seller’s liability, if any, exceed the net sales price of the defective product(s); no additional allowance shall be made for the labor or expense of repairing or replacing defective products or workmanship or damage resulting from the same. Except as expressly set forth in this paragraph, peripherals and tools, including, but not limited to, power saws, computers, printers, communication devices, and touch screens integrated into TigerStop, LLC/Precision Automation, Inc. products are not warranted by Seller and are covered solely by the original equipment manufacturer’s warranty. TigerStop, LLC/Precision Automation, Inc. shall not be responsible or liable for the condition or any such integrated product or for the duration, or extent of any warranty on an integrated product. All questions and inquiries about integrated product warranties or repairs should be directed to the original equipment manufacturer.
Seller is not liable to Buyer or any customer of buyer for loss of profits, lost data, lost products, loss of revenue, loss of use, cost of downtime, business good will or any other incidental or consequential damage, wherein an action in contract or tort, arising out of or related to the machine or components.
Buyer agrees, to the fullest extent permitted by law, to pay all costs both direct and indirect that TigerStop, LLC may incur in the event that any action or lawsuit arises from use of TigerStop Products in violation of Buyer’s representations contained herein. This includes but is not limited to any loss, costs, damages or judgements, including costs and attorneys’ fees incurred to prepare and respond to any such suit or action.
In the event of sale or transfer of the TigerStop Product, Buyer agrees that they will remain liable for any suit or action that may arise out of the product’s use, regardless of title.
Buyer is warranting that installation of TigerStop Products will be done by a person trained in the safe design and installation of automation products, and in the safe operation of power equipment. In addition, buyer warrants that such installation will meet all legally required safety requirements and guidelines. Buyer further warrants that proper guarding and safety devices will be provided on all sides of the equipment to preclude unintended access during operation. Buyer further warrants that Buyer has consulted with and have followed the recommendations of a qualified safety engineer.
Buyer acknowledges that TigerStop Products are components intended for use in conjunction with potentially dangerous machinery. The use of TigerStop Products does not make other machinery safe. TigerStop Products are not intended to substitute, in any manner, for safe operating practices in general, or for safety features present in other machines designed to make those machines as safe as possible. TIGERSTOP PRODUCTS, IF USED OR INSTALLED IMPROPERLY, MAY CAUSE PERSONAL INJURY OR DEATH AND SHOULD ONLY BE OPERATED BY PERSONS TRAINED IN THEIR SAFE OPERATING PROCEDURES. Illustrations of TigerStop Products in use do not show, and are not intended to show, all safety features and practices necessary for their safe operation.
Buyer also acknowledges that TigerStop Products must be installed in accordance with all local, state, and federal regulations. Only properly trained personnel should install TigerStop Products onto other equipment to ensure a safe and proper work station. TigerStop Products should not be operated without proper training, both in the operation of TigerStop Products, and in the operation of related equipment.
Buyer agrees to indemnify and hold harmless Seller from and against any and all claims, liabilities, damages, costs and expenses (including reasonable attorneys’ fees and litigation expenses) arising from or related to (i) the purchase, use and/or distribution of products supplied by Seller in violation of the terms and conditions of this Agreement, (ii) the negligence or lack of due care by Buyer, Buyer’s customers, agents, employees or invitees, in whole or in part, in the use of Seller’s products or integrated products.
Buyer represents that it will not knowingly export, either directly or indirectly, any product or service to any country for which approval is required, without the prior written approval of the office of Export Administration of the U.S. Dept. of Commerce or any other applicable U.S. Government Agency.
These Terms and Conditions shall be governed by and construed in accordance with the laws (other than those relating to conflict of laws questions) of the State of Washington. Venue for any dispute shall be in Clark County, Washington.
Seller’s failure to insist upon the strict performance of any term or condition herein shall not be deemed a waiver of any of Seller’s rights or remedies hereunder, nor of its right to insist upon the strict performance of the same or any other term herein in the future. No waiver of any term or condition hereunder shall be valid unless in writing and signed by Seller.
Patent Rights & Used of Technical Information
Any specifications, drawings, reprints, technical information or data furnished by TigerStop, LLC/Precision Automation, Inc. or one of its suppliers shall remain property of TigerStop, LLC/Precision Automation, Inc. and shall be kept confidential and shall be returned to TigerStop, LLC/Precision Automation, Inc. upon request. Any exceptions must be approved by TigerStop, LLC/Precision Automation, Inc. in writing.
Neither Seller nor Buyer shall be liable for delays in performance dues to causes beyond the control and without the fault or negligence of the party whose performance is affected, including but not limited to acts of God, labor disputes or the government. Force majeure shall not relieve Buyer’s payment obligations.
Limit of Liability
All rights reserved. The information contained in the TigerStop, LLC/Precision Automation, Inc. manual has been validated and reviewed for accuracy. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Seller. TigerStop is a registered trademark of TigerStop, LLC/Precision Automation, Inc.
This document, together with the Software License Agreement and the Code Enabling Agreement, constitutes the entire, complete, and exclusive agreement between the parties with respect to the subject matter hereof and contains all the agreements and conditions of sale; no course of dealing or usage of the trade shall be applicable unless expressly incorporated herein. The terms and conditions contained herein may not be added to, modified, superseded or otherwise altered except by a written modification signed by Seller. All transactions shall be governed solely by the terms and conditions contained herein. In the event that any portion of these Terms & Conditions is deemed to be unlawful, it is agreed that all other parts shall remain in full force and effect. These Terms & Conditions cover all products produced, distributed or sold by TigerStop, LLC/Precision Automation, Inc.
Buyer must acknowledge receipt of this complete document titled, Terms & Conditions of Purchase and Sale, by signing below and sending the signed document to Seller or the referenced order will not be released for production or shipment.